Contact email addresses:      General enquiries about Exponent    Technical support queries    Paypal payment support   Frequently asked questions   Do you have an online copy of your licence conditions? They are available here   Where can i get press information Please click here   How can i get support for my plugin? Our official support channel is conducted through our web forum. You can also email us. Please note that we do not provide explicit support for our freeware plugins, however, its always worth asking on the forum, as if we can help we will!   What kind of copy protection system do you use? We use a serial code copy protection system. When you purchase the plugin, you will recieve a serial code that will fully enable the plugin.   What is the newest version of XYZ plugin? The newest version is always available as the main download. You can get all the newest versions from here   Can i sell my copy of XYZ plugin? Exponent is happy for you to sell your plugin, however, there are several things to note: By selling your product, you will lose all entitlement to updates, upgrades and extras associated with that plugin You must fully remove the plugin from all your systems. To cover administration costs, we charge a small transfer fee (10% of the total cost of the plugin). It is between you and the buyer as to who pays this change. The purchaser *must* register the plugin to get the new serial code assigned to them. This is done as part of the communication between us, you and the purchaser. You can only sell a licence once. That is you cannot sell a second hand copy Please note that we reserve the right to refuse a licence transfer For more details, please email us   What are the restrictions placed on the demo version? Demo versions disable saving, both from host and internally   Can i distribute XYZ plugin? You may not distribute any copies with serial codes, nor may you distribute any serial codes. If you do, you open yourself to legal action as per our licence agreement and the copyright laws of your local area. We are happy to discuss distribution arrangements on a larger scale (for example magazine cover disks) or for commercial distribution. Please contact us via email to discuss your proposition.   Ive lost my serial code, can i get another one? When you purchase a plugin, you will have to create an account. By logging in to your Exponent home space, you will be able to see details of all the serial codes registered to you. You can login from the front page   Ive paid for a plugin and havent recieved my serial code Please note that the serial code may take several hours to reach you (although normally it takes a matter of minutes). If after this time you have not recieved your email, please contact us via either our web forum or email. Please also take the time to check your user area. This should contain all the serial codes registered to you and is updated when you purchase a plugin. The serial code will be available here immediately after you purchase your plugin. You can login from the front page   Ive installed Gflux / Delta Series using the installer on mac and they dont appear in my host application Some hosts (such as bidule) will detect the type of user account you have and will adjust the VST plugin search path accordingly. This means that a user with limited access rights' VST folder is located in "~/Library/Audio/Plug-Ins/VST". Due to the nature of the apple installer system we always install to the system global VST plugins folder. If you find that your host cant find your plugins, simply copy the plugin and any resource folders to your local VST plugins folder. You may need to enter a username and password for an administrator to achieve this. This should then allow the plugins to appear in the host. We recommend that users with limited access to the computer use the non installer version   Ive paid for a plugin and havent recieved my plugin Please note that Exponent *do not ship physical products*. All our products are electronic only. To get the newest version of the plugin, simply download from here and install. Without a serial code this version will work in demo mode. As soon as you have a serial code enter it and the plugin will fully work   Im using Internet Explorer and i cant get the downloads to start Internet explorer blocks certain type of executable code, depending upon your browser setup. When you click the download link a bar should appear at the top of your browser window which says "To help protect your security Internet Explorer has restricted the page from showing active content that could access your computer. Click here for options...". Simply click where the text is and select "Allow blocked content". The downloads should now be available. This message appears because we use Javascript to confirm that any person downloading the plugin agrees with the terms and conditions as laid out in the licence conditions page. Please note that *no* information about you or your system is collected.   Do you have plugin version histories available on the site Yes, they are here   If you wish to find any of the older information that was on expdigital.co.uk, please click here to enter the archive       Copyright 2005 Exponent. All rights reserved. Best viewed in Firefox at 1024 * 768 or higher.